HOW TO RETURN A PRODUCT
In the event that you’d like to return or exchange a product you purchased through esquareplaza.com, we’ll be happy to help you through the process.
If you purchased your product from a retailer, please contact that retailer.
Just grab your order number and give us a call at:
7489136532
Monday – Saturday 9AM – 5PM EST
RETURN POLICY
For more information about returning an appliance ordered from GEAppliances.com, click on the type of return below.
| SMALL APPLIANCES | LARGE APPLIANCES DELIVERED | APPLIANCES YOU PICKED UP |
SMALL APPLIANCE RETURNS
You may return your small appliance for any reason within 10 days of delivery and receive a refund. All we need is your proof of purchase. Plus, you’ll receive FREE return shipping.To return or exchange a small appliance that was shipped to you via carrier, please contact our customer service department at:
7489136532 Monday – Saturday 9AM – 5PM EST;
We will email you a printable return authorization (RA) form and shipping label that you may use to ship your small appliance back to our returns center. Be sure to attach your RA number (form) on the returned item to ensure that you receive a full refund. Once we receive the item, we will issue you a full refund on your original form of payment. Based on the small appliance warranty, a replacement item may be shipped.
LARGE APPLIANCE RETURNS
Return within 7 Days and Receive Full Product Refund
You may return an appliance for refund or replaced up to 7 days after the date the product is delivered to your home without paying any restocking or pickup fees. Be sure to inspect your appliances for damage within the first 7 days.
Service charges, such as delivery and installation fees will not be refunded.Returns and Replacements within 30 Days
Returns or replacements requested after 7 days, but less than 30 days after the delivery date, will incur a 25% restocking fee, plus a pick-up fee. This amount will be deducted from the refund of the returned appliance.All items being returned for a refund, must be in re-sellable condition. A refund will be issued after the product(s) have been picked up and deemed re-sellable.
What to Expect When Returning a Large Appliance
When you call 7489136532, you'll be given a return authorization (RA) number. You will need this return authorization number before the appliance can be picked up for return.
Once you've received a return authorization number, a GE Appliances authorized delivery agent will contact you to coordinate pickup of the product. You must be present at the time of product pickup/exchange to complete the return.
No returns or replacements after 30 days
If the 30-day return period has passed, and your appliance is still under warranty, you may schedule a repair online (fees may apply). For more information on warranty service, call 7489136532
RETURN POLICY FOR PICKUP ORDERS
If you picked up your appliance from one of our warehouse locations and decide to return it for any reason (including concealed damage), you are responsible for bringing it back to the original pickup location. You must request any return within 30 days of the date you picked up the appliance. All returns will incur a 25% restocking fee, which will be deducted from the refund amount of the returned appliance.To begin this process, contact customer service at 7987136532, and you'll be issued a return authorization number. You'll need this return authorization number before we can accept products for return.